Frequently Asked Questions

  • Check-in is from 2:00 PM, and check-out is at 10:00 AM. While we have set times to ensure every room is perfect, we always strive to go above and beyond for our guests.
    If you are arriving late, please let us know so we can arrange a seamless after-hours entry for you.

  • While we cannot guarantee early access, we invite you to start your Byron Bay holiday early by leaving your bags with us and enjoying our wellness facilities. Late check-outs are subject to availability.

    Luggage Storage

    Reception can arrange storage of luggage for guests both before check-in and after departure.

  • Absolutely. You are welcome to enjoy our magnesium pool and common areas while you wait for your flight or transfer. We simply ask that you move your vehicle from the onsite parking by 12:00 PM to make room for arriving guests.

  • The closest airport is Ballina Byron Gateway (BNK), just a 30-minute drive from our boutique hotel. Gold Coast Airport (OOL) is approximately 50–60 minutes away. If you need a Byron Bay airport transfer or shuttle recommendation, our team is happy to assist.

  • Yes, we offer limited on-site parking for our guests on a first-come, first-served basis.

  • Yes, we offer universal EV charging stations on-site, ensuring your vehicle is ready for your Byron adventures.

  • Yes! We have complimentary bikes available for our guests to explore Byron Bay, complete with bike locks and helmets. We simply ask to have them back at the hotel by 8:00pm.

  • While we don't serve breakfast, but each room is equipped with a pod coffee machine (using biodegradable Byron Bun coffee), a selection of quality teas, and a curated minibar with local treats. Additionally, Hide is just a 3-minute walk from some of Byron’s most iconic local cafes.

  • We are one of the most centrally located hotels in Byron Bay, just a short 3-minute walk to the main street (Jonson St) and a 10-minute stroll to the pristine Main Beach. You won't need a car to enjoy the best local cafes, boutiques, and surf spots.

  • Our rooms can accommodate a maximum of 2 adults only. To maintain a tranquil environment, we do not provide extra beds or cots in any of our rooms.

  • Hide Byron Bay is designed as a peaceful retreat for adults and older teens. We can accommodate guests 16 years and older, provided they are accompanied in the room by an adult. Our minimum check-in age for a room is 18 years.

  • Our rooms feature true King size beds and cannot be split into a twin-share configuration.

  • There is no need to pack your own; we provide plenty of beach and pool towels for all our guests to use during their stay.

  • All in-house guests have access to our wellness bathhouse, which includes a heated magnesium swimming pool, hot tub, sauna, and cold plunge.

  • Yes! We are one of a few Byron Bay hotels with a heated pool, our magnesium pool is kept at a comfortable temperature year-round, making us a perfect destination for both summer and winter escapes.

  • No prior booking is required. Our Wellness Bathhouse, featuring a infrared sauna and cold plunge, is available for all registered guests to enjoy at their leisure during your stay.

  • To maintain the privacy and stillness of the property, our rooms and facilities are for the exclusive use of registered guests only.

  • In your room, you will find a hairdryer, iron/ironing board, rain umbrella, Nespresso pod coffee machine, bathrobes and luxury Salus bath product. Our rooms also feature 55" smart TVs with casting capabilities and premium linens. Available on request, we also have LED face masks GHD styling tools clothes steamer, binoculars, Backgammon and playing cards.

  • Yes, we provide daily housekeeping to maintain the highest standards of our rooms. This includes a refresh of your premium amenities and linens.

  • Yes, we provide guests with complimentary high-speed optic WiFi throughout the property.

  • We offer flexible booking options for your Byron Bay holiday. Generally, cancellations must be made at least 14 days prior to arrival to avoid fees. We may occasional offer a discounted non-refundable rate which does not offer any free cancellation option.

  • To ensure a peaceful atmosphere for all guests, group bookings of 3 or more rooms require prior management approval and are subject to specific cancellation policies (including a 20% non-refundable deposit at the time of booking).

  • We love fur babies, but Hide Byron Bay is a dedicated pet-free sanctuary.  To maintain a tranquil environment for all our guests, we are unable to accommodate animals on the grounds.

  • To maintain a fresh and healthy environment for all guests, Hide is a 100% smoke-free hotel. Smoking is not permitted anywhere on the grounds or in the rooms.

  • Hide Byron Bay has a strict no-party policy and does not accept schoolies reservations. We do not have the resources to provide the specific security required for school graduate celebrations.

  • We believe in luxury that treads lightly. Hide is powered by a solar-and-battery system and supported by rainwater tanks to reduce our footprint. Throughout the hotel, we use environmentally friendly cleaning products, biodegradable coffee pods, and reusable Salus product dispensers to minimize waste without compromising on quality.

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