Question 1

What are your check-in and check-out times?

Accepted Answer

Check-in is from 2:00 PM and check-out is at 10:00 AM. If you are arriving late, please let the Hide Byron Bay team know so after-hours entry can be arranged.

Question 2

Do you offer early check-in or late check-out?

Accepted Answer

Early check-in cannot be guaranteed, however guests are welcome to leave their bags and enjoy the wellness facilities. Late check-out is subject to availability.

Question 3

What is the best airport for Byron Bay?

Accepted Answer

The closest airport is Ballina Byron Gateway Airport, approximately 30 minutes from Hide Byron Bay. Gold Coast Airport is approximately 50 to 60 minutes away.

Question 4

Is there onsite car parking at Hide Byron Bay?

Accepted Answer

Yes, Hide Byron Bay offers limited on-site parking for guests on a first-come, first-served basis.

Question 5

Does Hide Byron Bay provide Electric Vehicle charging?

Accepted Answer

Yes, Hide Byron Bay offers universal EV charging stations on-site for guests.

Question 6

Does Hide Byron Bay have bikes for guests?

Accepted Answer

Yes, Hide Byron Bay has complimentary bikes available for guests to explore Byron Bay, complete with bike locks and helmets. Bikes are to be returned to the hotel by 8:00 PM.

Question 7

Does Hide Byron Bay provide breakfast?

Accepted Answer

Hide Byron Bay does not serve breakfast, however each room includes a pod coffee machine with biodegradable Byron Bun coffee, quality teas and a curated minibar with local treats. The hotel is also a short walk from local Byron Bay cafes.

Question 8

How far is Hide Byron Bay from the Byron Bay town centre?

Accepted Answer

Hide Byron Bay is centrally located, just a short walk to Jonson Street and around a 10-minute stroll to Main Beach.

Question 9

Is Hide Byron Bay adults only?

Accepted Answer

Hide Byron Bay is designed as a peaceful retreat for adults and older teens. Guests aged 16 years and over can stay when accompanied by an adult, and the minimum check-in age is 18.

Question 10

How many people can sleep in a room at Hide Byron Bay?

Accepted Answer

Rooms at Hide Byron Bay accommodate a maximum of two adults. Extra beds and cots are not provided.

Question 11

Do guests need to bring beach towels?

Accepted Answer

No, Hide Byron Bay provides beach and pool towels for guests to use during their stay.

Question 12

Can all guests use the Wellness Bathhouse at Hide Byron Bay?

Accepted Answer

Yes, all in-house guests have access to the Wellness Bathhouse, including the heated magnesium pool, hot tub, sauna and cold plunge.

Question 13

Is the pool at Hide Byron Bay heated?

Accepted Answer

Yes, Hide Byron Bay has a heated magnesium pool kept at a comfortable temperature year-round.

Question 14

Do I need to book the sauna or Wellness Bathhouse?

Accepted Answer

No prior booking is required. The Wellness Bathhouse, including the infrared sauna and cold plunge, is available for registered guests to enjoy during their stay.

Question 15

Can we invite friends to Hide Byron Bay?

Accepted Answer

To maintain the privacy and stillness of the property, rooms and facilities are for registered guests only.

Question 16

What amenities are provided in the rooms?

Accepted Answer

Rooms include a hairdryer, iron and ironing board, rain umbrella, Nespresso pod coffee machine, bathrobes, Salus bath products, 55-inch smart TVs with casting capabilities and premium linens. LED face masks, GHD styling tools, clothes steamers, binoculars, Backgammon and playing cards are available on request.

Question 17

Are the rooms serviced daily?

Accepted Answer

Yes, Hide Byron Bay provides daily housekeeping, including a refresh of amenities and linens.

Question 18

Is there free WiFi at Hide Byron Bay?

Accepted Answer

Yes, guests receive complimentary high-speed optic WiFi throughout the property.

Question 19

What is the cancellation policy at Hide Byron Bay?

Accepted Answer

Hide Byron Bay offers flexible booking options. Generally, cancellations must be made at least 14 days prior to arrival to avoid fees. Discounted non-refundable rates may occasionally be offered and do not include a free cancellation option.

Question 20

Can I bring my pet to Hide Byron Bay?

Accepted Answer

Hide Byron Bay is a dedicated pet-free sanctuary and cannot accommodate animals on the grounds.

Question 21

Is Hide Byron Bay smoke-free?

Accepted Answer

Yes, Hide Byron Bay is a 100% smoke-free hotel. Smoking is not permitted anywhere on the grounds or in the rooms.

Question 22

Does Hide Byron Bay accept Schoolies bookings?

Accepted Answer

No, Hide Byron Bay has a strict no-party policy and does not accept Schoolies reservations.

Question 23

What is Hide Byron Bay’s commitment to sustainability?

Accepted Answer

Hide Byron Bay is powered by a solar-and-battery system and supported by rainwater tanks. The hotel uses environmentally friendly cleaning products, biodegradable coffee pods and reusable Salus product dispensers to reduce waste.